When you see an order stuck in Open Status, it usually means the order does not yet have a valid shipping rate assigned. This prevents the order from moving forward in the fulfillment process.
Common Reasons an Order Remains in Open Status
Missing or Incorrect Weight:
Shipping rates require package weight. If the order weight is missing or invalid, VESYL can’t calculate a rate.Invalid or Unverified Address:
Addresses that fail verification or are incomplete can block rate calculation.API or System Issues:
Temporary disruptions in carrier API connections or system errors may prevent rates from being retrieved.
How to Resolve Orders in Open Status
Review the Order Details:
Check that all necessary information — especially package weight and recipient address — is complete and accurate.Correct Any Issues:
Update missing or invalid fields (e.g., add weight, fix address errors).Save the Order:
Once corrected, the order will automatically update and move to Ready Status once a valid rate is found.
Why Is This Important?
Orders must have valid shipping rates before they can be shipped.
Resolving Open Status orders promptly keeps your fulfillment process smooth and timely.
Helps prevent delays caused by missing or incorrect information.
Summary
Open Status = No valid shipping rate assigned yet.
Common causes: missing weight, invalid address, API blips.
Fix the missing data to move the order to Ready Status.
Need assistance troubleshooting Open Status orders or setting up automations to prevent these issues? Let us know!