Adding a payment method is a crucial step to start shipping with VESYL. If you experience the billing screen continuously loading or spinning without progressing, here’s what usually causes the issue — and how to resolve it quickly.
Common Cause: Account Not Verified
When you sign up for VESYL, we send a verification email to confirm your account. If your account is not verified by clicking the link in this email, the billing system may not fully activate, causing the payment method screen to load indefinitely.
How to fix this:
Check your email inbox (and spam/junk folder) for a message from VESYL.
Click the verification link inside to confirm your account.
Once verified, refresh the billing page and try adding your payment method again.
What If Verification Doesn’t Solve It?
If you have verified your account but the billing page still keeps loading:
Try clearing your browser cache and cookies, then retry.
Use a different browser or device to rule out browser-specific issues.
Make sure you have a stable internet connection.
Still Having Trouble? We’re Here to Help
If none of the above solves the problem, please contact VESYL Support directly through the chat window on the bottom right of your dashboard. Our team can troubleshoot your account in real-time and ensure you’re set up smoothly.
Why Adding a Payment Method is Essential
Enables you to purchase shipping labels and access VESYL’s full shipping features.
Ensures uninterrupted order fulfillment without delays caused by billing issues.
Supports your chosen payment plan, whether monthly subscription or pay-as-you-go.
Pro Tips for a Smooth Billing Setup
Use a credit or debit card accepted by VESYL (Visa, MasterCard, AmEx).
Make sure your billing address matches your card details to avoid payment failures.
Review your plan and usage limits to select the payment method that fits your needs.
Summary
Verify your account via the email sent at signup.
Clear browser cache or switch browsers if loading persists.
Contact VESYL chat support if you need assistance.
Adding payment enables you to fully activate shipping with VESYL.